Patients Who Do Not Attend
155 patients did not attend for their booked appointments in January. It's important that you advise us if you are unable to attend. Every time that a patient does not attend an appointment, the overall wait for other patients to be seen increases. We can offer your appointment to another patient if it is cancelled.
GP survey report
Scartho Medical Centre held our annual PPG Workshop at Milfields Hotel on the 8th February.
Julie Wilson from the CCG came to speak to us about how contracts work in Primary Care.
Dr. Salisbury delivered a speech about changes to funding and working at scale. He also explained about the increased workload clinicians currently face.
Debbee Wood our practice manager spoke about working at a federation level and part of an Accountable Care Partnership, and what this means for Scartho Medical Centre.
Christine our chair PPG member spoke about the recommendations of Scartho Medical Centre become a carer friendly practice and the work we can do to become more carer aware.
Patient Participation Group Presentation
We are currently recruiting for a full time GP and Nurse Practitioner. See the links below for more information on our new openings.
NHS Jobs - GP Vacancy
NHS Jobs - Nurse Practitioner Vacancy
Dr. Bruning Leaving
We are sad to announce that we are going to be saying goodbye to Dr Tim Bruning who is leaving his post of Salaried GP at Scartho Medical Centre on 1st March 2018.
I am sure you will join us in wishing Dr Bruning all the very best for the future.
Dr Bruning’s patients will be allocated to the remaining doctors at Scartho Medical Centre. We are in the process of recruiting to this GP vacancy.
Patient Satisfaction Survey 2017.......We're Listening
You are a carer if:
You provide unpaid necessary care by looking after a family member, friend, child or partner who is ill, frail, disabled or has a substance misuse problem who could not otherwise manage without your support.
The care you provide can be practical, personal, emotional or supervisory. You may need to help with bathing, toileting, grocery shopping, paying bills, doctor’s appointments or just be there of the other end of the phone for reassurance”
Please let reception know that you are a carer, so that we can add you to our carer’s register, and signpost you to organisations who can help to support you.
Here is our recent newsletter Autumn Newsletter
Practice Closures for Protected Learning Time
30th October 2017
Scartho Medical Centre will be closed on the following dates in 2017 - 2019 from 13.00 – 18.30hrs due to protected learning time for staff.
Should you require urgent medical care during this time please call the North East Lincolnshire Single Point of Access on 01472 256256
|Thursday 23rd November 2017||Thursday 25th January 2018||Thursday 22nd February 2018||Thursday 22nd March 2018|
|Thursday 26th April 2018||Thursday 24th May 2018||Thursday 28th June 2018||Thursday 26th July 2018|
|Thursday 27th September 2018||Thursday 25 October 2018||Thursday 22nd November 2018||Thursday 24th January 2019|
Doorstop Scammers / Crime Prevention:
19th October 2017
Many of us worry about becoming the victim of a crime or scam while we’re at home. But by taking a few simple, and often inexpensive, precautions, you can minimise your risk of being targeted by burglars or scammers. https://www.ageuk.org.uk/information-advice/care/home-safety/crime-prevention/
Winter is Coming!
6th September 2017
It's time to start planning your annual flu vaccination. Flu clinics will be held at SMC on:
Saturday 30th September - AM
Saturday 7th October - AM
If you have any concerns about having your flu vaccine, please read our "myth busters" leaflet, which would hopefully alleviate any concerns you may have.
Flu Myth Busters
Scartho Medical Centre has been certified Disability Confident Committed!
26th April 2017
Because of our work with the Down Syndrome Association’s WorkFit programme, we understand the value of recruiting from a diverse workpool, both in terms of how it can enrich both the employer and future employees who have a Learning Disability.
As a Disability Confident Employer, we have committed to:
- Ensure our recruitment process is inclusive and accessible;
- Communicate and promote vacancies;
- Offer interviews to disabled candidates if they meet the requirements of the vacancy;
- Anticipate and provide reasonable adjustments as required;
- Support any existing employee who acquired a disability, or long term health condition to enable them to stay in work;
- At least one activity per year, which will make a difference for disabled people
Receptionists aren’t medically trained so why do they ask why I’m calling?
12th April 2017
A common bug bear among patients is around reception staff asking questions about the reasons for a patients call when ringing for an appointment. Commonly patients will feel that receptionists are prying into the patients business and that they’re not medically qualified so what business is it of theirs? Conversely however patients are also commonly frustrated at appointment availability or wait time for routine appointments.
The two points may seem unrelated but they are linked. It may help if I explain the reasons behind the processes we use and why. As with the majority of practices in the country we are feeling the pressure of demand appointments, and particularly GP appointments. It is a fact that not all requests coming through to the surgery require to be seen by a GP, and nor do we have sufficient GP capacity for them to manage every appointment enquiry.
We do however have a range of clinical staff with different skills who are qualified to deal with a variety of different health matters. We are continuing to develop the skill mix in the practice for example through our recent recruitment of a clinical pharmacist. Ultimately the purpose of a receptionist asking the purpose of the call is to attempt to identify the most suitable staff member or service to support the patient. This helps the patient to be seen at the earliest opportunity and supports appropriate use of available clinical appointments.
Whilst some patients may have a good understanding of what conditions our staff are qualified to see, many patients will not. To be clear, what receptionist are absolutely not attempting to do is to make a clinical assessment or give medical advice and nor are they qualified to do so. They are however trained and given guidance by our clinicians over who or what service is most appropriate for certain conditions.
It is also worth pointing out that in terms of confidentiality all of our staff, both clinical and non-clinical, are bound by the same standards. Staff are expected to understand however that some patients may not wish to disclose personal information for a variety of reasons, and that it is ok, it simply helps when this is possible.
22nd March 2017
We have received feedback recently from out Friends and Family Test. It suggested that we have an answering machine for our patients to leave a message if needing to cancel an appointment. We would like to remind patient that we do have an automated system that allows you to cancel an appointment without having to speak to a receptionist. In addition, we would like to add that you can also order your repeat medication using this service.
12th March 2017
Northern Lincolnshire & Goole Hospitals NHS Trust are asking for any patients who have been waiting for their first appointment with a hospital consultant to get in touch if they have been waiting since before October. Call 01472 256202 so we they check your referral has been received and tracked. http://www.nlg.nhs.uk/news/waiting-lists/
DOCKS Collaborative Service - ends 31st March 2017
11th March 2017
As you are aware, Scartho Medical Centre have been a part of a pilot service across a collaboration of 10 local North East Lincolnshire GP practices, known as the DOCKS Collaborative.
The DOCKS Collaborative pilot service, which provides GP triage Monday to Friday 5pm - 8pm and Saturday and Sunday 8am - 12 noon will come to an end on Friday 31st March.
This means the patients' of Scartho Medical Centre will no longer be able to access this service.
Evaluation of the pilot showed that whilst patients who did use the service found it helpful, it was extremely underutilised and therefore not making best use of NHS resources.
The lessons learnt from the pilot will be taken forward into planning future services for extended access, which locally will be implemented by March 2019 at the latest. We will be working with our Patient Participation Group (PPG) and our patients to involve them in the planning of these services, and to understand more about the requirements for extended access over the coming months.
Should you require urgent medical care outside of the practices opening times, please call the North East Lincolnshire Single Point of Access on 01472 256256.
Patient Satisfaction Survey 2016.......We're Listening
We are currently trying to improve the service we provide to young people registered with Scartho Medical Centre. We are trying to make young people feel welcome and want to make our services easily accessible to younger people.
We are looking to recruit a small group of young people aged 15 - 20 to share their thoughts and opinions on how we can improve access to services offered.
If you have any ideas we would love to hear from you.
Please email email@example.com and we'll be in touch. Alternatively, if you have ideas, but do not wish to be involved then please email your thoughts to firstname.lastname@example.org
Do it Online!
Did you know that you can take greater control of your health and wellbeing by having access to online services? Make appointments online, view your summary health records and order your repeats prescriptions online from a location of your convenience, 24 hours a day - 7 days a week.
To register for online services, please contact the reception team for a registration form.
We have attached an information leaflet which has further information regarding patient online services.
You may have seen on the news that scams and fraud are on the increase with many people being targeted via social media or via email. Please check your privacy settings on social media are set so they are not open to the public as this can be used to access personal information.
For further information please read the attached guide on staying safe against fraud or scams. http://www.met.police.uk/docs/little_book_scam.pdf
Pregnant Women Can Now Book in Online to See Midwife
It is now easier than ever before for mums-to-be to book an appointment with a midwife. A new online form has been launched which lets newly pregnant women request their first appointment.
Midwives are on hand to discuss healthy eating and dietary supplements that are essential for the health of mum and baby and give important advice on staying fit and well during pregnancy.
Women who have had a positive pregnancy test should see their midwife as soon as possible, preferably within eight weeks into the pregnancy.
To book online women should go to: www.nlg.nhs/services/maternity/ and click on the ‘Book to see a midwife’ link.
Newly pregnant women can also call their local midwife on (01472) 875548 or (01507)600100 extension 1214.
Do you have any communication support needs that we are unaware of? If so please contact the surgery so we can make a note of this on your record and discuss what support we can provide.
10 Top Tips For Getting the Most Out of Your GP Appointment
New Telephone System
Did you know you can book an INR or cardiovascular appointments using our automated telephone system? You can also check and cancel all appointments and order repeat prescriptions 24 hours a day, 7 days a week, 365 days a year using our automated telephone system. Just ring the normal number and press 1 for the automated system and follow the prompts. It’s really easy and you can use any type of phone at any time day or night.
360 Ultrasound Service
360 ultrasound service is coming to Scartho Medical Centre from Thursday 24th March 2016. The services offers an alternative to attending hospital for Non-Obstetric Ultrasound scans that are requested directly by a GP. Please read the patient information leaflet for more information.
360 Care Ultrasound Service Leaflet
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