19th March 2020
Due to the Covid-19 epidemic, Scartho Medical Centre has changed our practices and priorities in order to be able to respond to the current outbreak whilst doing our utmost to protect our staff and patients the best as we can.
If you think you have symptoms of coronavirus which presents as a new cough, fever, shortness of breath and you require medical advice, please use NHS111 online https://111.nhs.uk/ If you do not have access to do this, then please call 111.
You do not need to inform the surgery if you are putting yourself or your family into isolation. If medical attention is required whilst in isolation please use NHS111 online or call 111 if you don’t have access. If you have a medical emergency requiring a 999 emergency ambulance, call 999 as normal.
If you live alone, you should self-isolate from the onset of symptoms for 7 days. If you live with others, the whole household should isolate for 14 days.
You can find up to date advice on https://www.gov.uk/…/coronavirus-covid-19-uk-government-res… and https://www.nhs.uk/conditions/coronavirus-covid-19/
In order to safeguard our staff and patients, we are screening all people who come to the building.
We have identified a room for patients to be taken to should they have symptoms of Covid-19. This room is for patients who have been told to come to the surgery by a clinician. We would ask you wait outside in your car or outside of the surgery and call us on 01472 279500 to be taken to this room.
This does not mean those patients have Covid-19 and we request you respect their privacy. This is only a process to safeguard everyone.
We are experiencing a high amount of calls on our telephone lines compared to normal and we would ask you to bear with us at this busy time.
Please use our online services to order repeat medication or to submit questions or use the online consultation service. All information for this can be found on our website https://www.scarthomedicalcentre.nhs.uk/
We are suspending some routine services in order to respond to our current patients’ needs. If this affects you, you will receive a text or a telephone call.
We can offer video consultations. If this is deemed appropriate, you will receive a text message with instructions to follow.
We will continue to update you as the epidemic develops. Please care for the most vulnerable in your communities, act with compassion and be kind to each other. Please stay safe and remember to wash your hands.
Scartho Medical Centre
Important Patient Notice
After the Prime Ministers statement regarding the global Coronavirus (COVID-19) crisis, the surgery will be dealing with emergencies only until the crisis has abated.
If you feel your problem is an emergency, telephone the surgery and a doctor will call you to assess the issue and decide how best to proceed.
Do not under any circumstances attend surgery without being asked to do so after assessment.
What to do if you have Coronavirus symptoms:
Stay at home for 7 days if you have either:
• a high temperature
• a new continuous cough
This will help to protect others in your community while you are infectious.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you’re staying at home.
Patients who are self-isolating with mild symptoms will not be tested. Patients with suspected coronavirus who self-isolate can request a confirmation email from NHS 111 instead of requesting a sick-note from their GP, as we cannot issue these electronically.
If you require additional repeat medication, please request these via your usual means. Please note, we do have a direct email address for requesting medication: email@example.com
We thank you for your understanding in what may be difficult times ahead.
Welcome to Scartho Medical Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Patients can now consult online with Medical and Admin Staff at our practice as part of a new online service which could save you time and a journey.
Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or nurse.
Simply answer questions about your symptoms online and we’ll call you back the same day (or the next working day if it’s sent after 2pm) with general advice or signposting, a telephone consultation or, if necessary, we’ll get you booked in for an appointment. You can use the system 24 hours a day, 365 days of the year.
You can also use the system to send administrative queries if you have a question relating to test results, letters, medical reports or have a general enquiry.
The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.
Use our online consultation service by clicking here. If you register to use the system then you won’t have to enter your personal details every time you send us a consultation and we’ll be able to send you secure messages online rather than having to try and contact you by telephone. Please do not use this system to request an appointment. Please continue to call the reception, or use the online services facility.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
As a practice we take all reasonable steps to remove any physical barriers to access in the practice and there are a number of facilities available for people with disabilities:
- Portable & Permanent Induction Loops – for those people that are hard of hearing.
- Signs printed in acceptable colours and fonts for the visually impaired.
- Corridors wide enough for wheelchair access.
- Toilet facilities suitable for the disabled.
- Ground floor consulting rooms are available for patients that are unable to use the stairs or lifts.
- Longer appointments for patients who require one.
- Communication available in different formats ie, different languages, braille.
- Free of charge interpretation services.
(Site updated 22/05/2020)