Appointments System

You can make an appointment over the phone by calling 01472 279500 option 1.

Appointments with the Doctors and Nurse Practitioners will be arranged either face to face or via the telephone triage system. Please ensure you state which type of appointment you prefer.
Should you require an appointment with a doctor or Nurse Practitioner please contact the surgery on the day the appointment is required between the hours of 08.30am and 10.30am.
You will be asked some details by the Receptionist dealing with your call to sign-post you to the most appropriate clinician. If you request a telephone appointment appoinment with either the Doctor or Nurse Practitioner and you need to be seen face to face, an appointment will be arranged.
Receptionists may also deal with queries or direct you to other appropriate health professionals or services”. Please avoid calling during those two hours for routine queries, prescriptions, insurance work , sick note requests etc.

You are able to book a routine or follow up appointment up to 4 weeks in advance with the GP or Practice Nurse of your choice (subject to availability).

We will endeavour to give you an appointment with the doctor of your choice but if your need is urgent you will be offered the first available appointment on the day with any available doctor or with the nurse practitioner.

We offer consultations at 10 minute intervals. If you require longer, please tell the receptionist when you book your appointment so we can try and accommodate a longer appointment.

You can now book appointments in advance online via the link at the top of this page. This is the same login details for requesting a repeat prescription. If you would like to use either service please request your registration letter when you next attend the surgery.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 12:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP/Nurse Practitioner will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the practice to schedule home visits. 

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Evening and Weekend Appointments

Since the 1st October 2018, everyone in England can now benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the nest possible outcomes for patients. Further information is available at:

Patients who are registered at this practice can now book an appointment to see a range of clinicians including GPs and nurses on weekday evenings (after 18:30) or at the weekend (on Saturday).


You can book routine review appointments for the following: COPD / Asthma / Diabetic / Cervical Screening / Contraception renewals and many more depending on the clinician working the Clinic that week.

You can also book our extended access clinics for routine Health Care appointments these include Blood tests / Blood Pressure checks / B12 Injections and so on.

These appointments are booked in advance and access to the surgery will only be granted if you have an appointment booked via Intercom.

Cancellations & Appointments

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice persistently that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointments. Persistent defaulters maybe removed from the practice list.


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time. If you are late you may not be seen and will be asked to re-arrange your appointment. 

Translation Services

If you require an interpreter during your appointment, please notify the receptionist and they will arrange this for you free of charge. The service that we use is Language Line, therefore the interpreter will be on the telephone during your consultation. 

Please note, we will not use family members or friends to interpret.