Important Patient Information
Over the last few months you are likely to have noticed a difference in the way things are being done in general practice as we manage the COVID-19 pandemic.
We want to start off by saying thank you. Thank you for adapting so quickly to these new ways of working – it has been a drastic, yet fundamental, change needed to ensure the safety of you and our staff.
Currently, the pandemic is having a profound effect on our workforce as staff are having to self-isolate. This means that we are having to prioritise patients in terms of their clinical need. It means that we may take longer to answer the telephone, and that we are not able to see you as quickly for routine check-ups.
We would like to reassure you that if you are overdue any routine checks, we will be in touch to arrange these when we are able.
We hope for your continued understanding and support during these unprecedented times.
Urgent Patient Communication – Disruption to Blood Test Processing
We have been notified that there is currently a problem with the national supply of the reagent which is used to carry out the processing of blood testing in our local laboratories.
This is a national problem, and as yet, we don’t not know when it will resolve.
As a result of this, we have been informed by the Medical Director at Diana, Princess of Wales Hospital to cancel and postpone any non-urgent blood tests. We appreciate that this will be an inconvenience to many patients, and for this we can only apologise for the situation of which we have no control.
Thank you for your understanding.
Under 65 Influenza Vaccinations
We are now taking bookings for the influenza vaccination for those patients who are in an at risk group who are aged under 65. Please contact the reception team to make your appoinment.
Electronic Prescription Service - Phase 4
The Electronic Prescription Service enables prescriptions to be sent electronically direct to a pharmacy of your choice. Patients can set up a nomination of choice with any pharmacy or you can ask reception to set this up at the practice.
Patients who do not currently have a pharmacy nomination set up are encouraged to do so. This helps the practice to limit the footfall at the surgery in light of the Covid-19 outbreak, it also limits unnecessary trips to the practice by the patient. Electronic prescriptions also help save the NHS money.
EPS Phase 4 will enable a prescription with no pharmacy nomination set to be sent electronically. Patients will be able to go to any pharmacy and ask for their electronic prescription to be dispensed. To do this the patient can give the pharmacy a token prescription which can still be collected from the surgery or by giving their NHS number or prescription UUID. Patients can find their NHS number by accessing their online health record. To limit administration burden on the practice we would again encourage all patients to set up a pharmacy nomination.
Read more about EPS on the NHS website by clicking here
Important Patient Information: Coronavirus and Patient Access
Due to the COVID pandemic, how you contact us will be different at the moment. This includes making use of phone, video and online consultations where possible to reduce any unnecessary face to face contact. This approach has been taken locally and nationally, and is aimed at minimising the risk of infection to you, other patients and your GP staff where possible.
We remain, and have been open throughout the pandemic, and if you need to see your GP, please ring us on 01472 279500.
Appointments are being delivered over the telephone, via video call and face-to-face. If you are asked to come into the surgery for a face-to-face appointment by a member of our team, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. Please do not come to the surgery unless you have an appointment - this is to help us monitor the footfall in the surgery, and also to identify who is present on the premises should we be contacted by NHS Track & Trace.
If you are waiting for a check-up, please be assured we will be in touch.
If you have any health concerns, please don’t ignore them. You can seek medical advice in different ways including the use of NHS 111 (online and phone), your GP practice or your pharmacist.
Patient Information - Flu Clinics 2020
We are in the process of organising our 2020 flu vaccine clinics (which will commence from September 2020), which will be delivered quite differently this year in light of the COVID-19 pandemic. We would ask you to check back periodically to review the updated information in due course.
In the meantime, please see below the eligibility criteria for a free flu vaccination:
Aged 65 years and over
In clinical at risk group
Children aged 2 and 3 year old
All primary school aged children
Subsequent groups eligible in 2020/21:
Patients who permanently reside with those on the NHS patient list
School year 7 in secondary school
Individuals between 50-64 years, following prioritisation of other eligible groups and subject to vaccine supply
Due to our vaccine delivery schedule this year, the clinics for September will only be available for those patients aged 65 years and over.
To make an appointment for the over 65’s flu clinic, please call us any day w/c 10th August 2020 after 13.00hrs.
We will publish the details for the other eligible groups in due course.
Help Your Local Pharmacy
Pharmacies are very busy at present. We would ask that you support your local pharmacy in these unprecedented times.
We would like to hear your views
If you have accessed the practice since the 23rd March 2020 to present date, Scartho Medical Centre and NHS North East Lincolnshire Clinical Commissioning Group (CCG) are working together to gather your views regarding the changes made to practices and practice services as part of the COVID-19 response. This is to help us understand your experiences in order to support plans for future services.
You can complete a survey online by following this link. The survey will work on desktop computers, laptops, tablets and mobile phones.
If you would prefer a paper survey please request one by following this link
The closing date for the survey is 17th August 2020.
Thank you for your time; your views are important to us.
Face Mask Exemption Letters
We are seeing increases in requests from patients for letters of exemption to wearing face masks in various public settings.
The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).
Therefore, we are unable provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.
How to Wear Your Face Covering
Please see this useful infographic, on how to ensure you are wearing your face covering correctly.
Hull York Medical School Teaching Excellence Awards
For the third consecutive year, we have been norminated for one of Hull York Medical School’s annual Teaching Excellence Awards. Nominations for the awards are submitted by Medicine and Physician Associate students in recognition of the exceptional education and support they have received over the last twelve months. Well done team SMC!
Important Information About Attending Your Appointment
Face coverings MUST be worn when entering Scartho Medical Centre premises.
Please note that a face covering does not need to be a medical mask, homemade masks and even scarves/tea-towels are permitted as a face covering.We are asking our patients to support this to ensure the safety of our patients and staff, and to prevent the spread of COVID-19.
In addition to the requirement to wear a face covering, we kindly ask patients who are attending the practice for an appointment to follow the below guidelines:
- Please do not attend earlier than your appointment time
- Please attend alone for your appointment unless you need assistance
- Please do not touch any surfaces unnecessarily
- Please use the hand sanitiser available as you walk in
- Please go straight to the designated waiting area that you will be advised on upon arrival
Thank you for your understanding and continued support.