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Latest News

Bank Holiday Closure - 25th May 2020

22nd May 2020

The practice will be closed on Monday 25th of May for Spring Bank Holiday. We will re-open on Tuesday 26th of May.

Outside of practice opening times, if you have an urgent health need that is not an emergency, please dial freephone number 111.

If you have an mental health or adult social care need please ring 01472 256256.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

Request for Information

03rd April 2020

Due to the current pressures at Scartho Medical Centre, we wanted to let you know that there may be a delay in processing your requests for subject access requests to be processed. In addition, there might also be delays in completions of medical forms, such as requests for information and letter requests.  


We are trying to get these completed as soon as we possibly can, and we would be grateful if you could bear with us through this busy and difficult time.

Practice Closures for Protected Learning Time 2020

22nd November 2020

Scartho Medical Centre will be closed on the following dates in 2020 from 13.00 – 18.30hrs due to protected learning time for staff.

Should you require urgent medical care during this time please call the North East Lincolnshire Single Point of Access on 01472 256256

Thursday 27th February 2020

Thursday 26th March 2020

Thursday 28th May 2020

Thursday 25th June 2020

Thursday 23rd July 2020

Thursday 27th August 2020

Thursday 24th September 2020

Thursday 22nd October 2020

Thursday 26th November 2020

The Prostate Awareness Team

08th November 2019

The Prostate Team will be visiting Scartho Medical Centre on Tuesday 26th November, 10:00am – 12:00pm. They will be here with a promotional stand to raise awareness. You can find them in the main reception area.

myCOPD app

25th October 2019

We are holding some group sessions at Scartho Medical Centre for those patients who have COPD. This is to learn about a new myCOPD App which will help you to perfect your inhaler technique, improve your breathing, reduce exacerbations, track your medication and more. If you would like to come along to one of these sessions, please contact reception for more details.

The Down's Syndrome Association
22nd October 2019

We had a film crew in at Scartho Medical Centre a few months back courtesy of the Down's Syndrome Association. They were here filming Annie's progression and how much coming to work gives her independence. You can watch both films here

Winter is Coming!

21st October 2019

It's time to start planning your annual flu vaccination. Please contact reception on 01472 279500 to make your appointment.

If you have any concerns about having your flu vaccine, please read our "myth busters" leaflet, which would hopefully alleviate any concerns you may have.

Flu Myth Buster


flu 2

We are an Armed Forces veteran friendly accredited GP Practice

23rd September 2019

Army Veteran

Extended Access to Primary Medical Services

06th August 2019

Evening and weekend appointments now available. 

From the 1st October 2018, everyone in England will now benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the nest possible outcomes for patients. Further information is available at

Patients who are registered at this practice can now book an appointment to see a range of clinicians including GPs and nurses on weekday evenings (after 6.30pm) or at the weekend (on Saturday and Sundays 8:00 till 12:00). All appointments will take place at Clee Medical Centre.

A number of different surgeries in North East Lincolnshire participate in these extended access appointments so you may not necessarily see a GP or Nurse from Clee Medical Centre.

You can book routine review appointments for the following: COPD / Asthma / Diabetic / Cervical Screening / Contraception renewals and many more depending on the clinician working the Clinic that week.

You can also book our extended access clinics for routine Health Care appointments these include Blood tests / Blood Pressure checks / B12 Injections and so on.

These appointments are booked in advance and access to the surgery will only be granted if you have an appointment booked via Intercom.

Award Winners 

05th June 2019

Scartho Medical Centre are happy to announce to you that Scartho Medical Centre were awarded with the “Team” Excellence Award for teaching the medical students from Hull York Medical School. 
Well done Team “SMC”.


Free Wifi available at Scartho Medical Centre 

01st May 2019


Important Notice - Changes to prescribing of Gabapentin and Pregabalin 

05th March 2019

From the 1st April 2019 Gabapentin and Pregabalin are changing to a Scheduled 3 CD (Controlled Drug). 

Good practice requires that this class of drug is limited to a 1 month supply. If your prescription for Gabapentin or Pregabalin is currently for more than 1 month then your quantity prescribed may be reduced.

As these will be Controlled Drugs from 1st April, prescriptions will be unable to be sent electronically to your pharmacy and will need to be collected from the surgery. Prescriptions can still be collected by your Pharmacy, please discuss with them how this will be arranged.

Please do not hesitate to contact us if you have any further questions.

Practice Closures for Protected Learning Time

07th January 2018

Scartho Medical Centre will be closed on the following dates in 2019 from 13.00 – 18.30hrs due to protected learning time for staff.

Should you require urgent medical care during this time please call the North East Lincolnshire Single Point of Access on 01472 256256

Thursday 28th February 2019

Thursday 28th March 2019

Thursday 23rd May 2019

Thursday 27th June 2019

Thursday 25th July 2019

Thursday 22nd August 2019

Thursday 26th September 2019

Thursday 24th October 2019

Thursday 28th November 2019


21st September 2018

If you have an urgent health need that is not an emergency, please dial freephone number 111. If you have an mental health or adult social care need please ring 01472 256256. If your need is an emergency, please dial 999. 

Birthday Recalls

17th May 2018

The way we invite patients in for their annual review is changing.

Patients with long term conditions / chronic illnesses will be invited for their annual review on their birthday. Some patients may have more than one long term condition. If this is the case, all relevant conditions will be reviewed within the one annual review process. This ensures that you are only attending the surgery when you need to and that we are not asking you to attend the surgery unnecessarily.

For some conditions, it may be necessary to have more than one appointment. Some conditions may require an interim review e.g. at six months but this will be discussed at the annual review where it is felt to be appropriate.

We appreciate that some people will have already had their annual checks done recently. However, in order to get the new system working and everyone having their review around their birthday, we would ask that people still arrange a birthday review when they receive a letter inviting them to do so.

If you have any questions with regard to the annual review process, please do not hesitate to contact us.

HYMS Teaching Excellence Awards 2018

25th April 2018

Congratulations to Scartho Medical Centre on being a finalist at the HYMS Teaching Excellence Awards 2018!

The students who nominated us, said that we:

"Provide students with a genuine welcome"
"Proactive in the way they manage us, appointing devoted mentors who work hard to provide an excellent learning experience"
"The staff are always willing to help, give advice or deliver teaching"

"As students, we feel like we have really become a valid part of the team. The staff are accommodating, treat us well, and allow us to develop our role. It has been a pleasure working with them!"

We are very proud of this award, which is a credit to the full team. Well done Team SMC!

HYMS Badge

PPG Meeting

Scartho Medical Centre held our annual PPG Workshop at Milfields Hotel on the 8th February.

Julie Wilson from the CCG came to speak to us about how contracts work in Primary Care.

Dr. Salisbury delivered a speech about changes to funding and working at scale. He also explained about the increased workload clinicians currently face.

Debbee Wood our practice manager spoke about working at a federation level and part of an Accountable Care Partnership, and what this means for Scartho Medical Centre.

Christine our chair PPG member spoke about the recommendations of Scartho Medical Centre become a carer friendly practice and the work we can do to become more carer aware.

Patient Participation Group

Patient Participation Group Presentation

Information for Carers

You are a carer if:

You provide unpaid necessary care by looking after a family member, friend, child or partner who is ill, frail, disabled or has a substance misuse problem who could not otherwise manage without your support.

The care you provide can be practical, personal, emotional or supervisory.  You may need to help with bathing, toileting, grocery shopping, paying bills, doctor’s appointments or just be there of the other end of the phone for reassurance”

Please let reception know that you are a carer, so that we can add you to our carer’s register, and signpost you to organisations who can help to support you.

Doorstop Scammers / Crime Prevention

19th October 2017

Many of us worry about becoming the victim of a crime or scam while we’re at home. But by taking a few simple, and often inexpensive, precautions, you can minimise your risk of being targeted by burglars or scammers.

Winter is Coming!

6th September 2017

It's time to start planning your annual flu vaccination. Flu clinics will be held at SMC on:

Saturday 30th September - AM
Saturday 7th October - AM

If you have any concerns about having your flu vaccine, please read our "myth busters" leaflet, which would hopefully alleviate any concerns you may have.

Flu Myth Busters

flu 1

flu 2

Scartho Medical Centre has been certified Disability Confident Committed!

26th April 2017

Because of our work with the Down Syndrome Association’s WorkFit programme, we understand the value of recruiting from a diverse workpool, both in terms of how it can enrich both the employer and future employees who have a Learning Disability.

As a Disability Confident Employer, we have committed to:

  • Ensure our recruitment process is inclusive and accessible;
  • Communicate and promote vacancies;
  • Offer interviews to disabled candidates if they meet the requirements of the vacancy;
  • Anticipate and provide reasonable adjustments as required;
  • Support any existing employee who acquired a disability, or long term health condition to enable them to stay in work;
  • At least one activity per year, which will make a difference for disabled people

Receptionists aren’t medically trained so why do they ask why I’m calling?

12th April 2017

A common bug bear among patients is around reception staff asking questions about the reasons for a patients call when ringing for an appointment. Commonly patients will feel that receptionists are prying into the patients business and that they’re not medically qualified so what business is it of theirs? Conversely however patients are also commonly frustrated at appointment availability or wait time for routine appointments.

The two points may seem unrelated but they are linked. It may help if I explain the reasons behind the processes we use and why. As with the majority of practices in the country we are feeling the pressure of demand appointments, and particularly GP appointments. It is a fact that not all requests coming through to the surgery require to be seen by a GP, and nor do we have sufficient GP capacity for them to manage every appointment enquiry.

We do however have a range of clinical staff with different skills who are qualified to deal with a variety of different health matters. We are continuing to develop the skill mix in the practice for example through our recent recruitment of a clinical pharmacist. Ultimately the purpose of a receptionist asking the purpose of the call is to attempt to identify the most suitable staff member or service to support the patient. This helps the patient to be seen at the earliest opportunity and supports appropriate use of available clinical appointments.

Whilst some patients may have a good understanding of what conditions our staff are qualified to see, many patients will not. To be clear, what receptionist are absolutely not attempting to do is to make a clinical assessment or give medical advice and nor are they qualified to do so. They are however trained and given guidance by our clinicians over who or what service is most appropriate for certain conditions.

It is also worth pointing out that in terms of confidentiality all of our staff, both clinical and non-clinical, are bound by the same standards. Staff are expected to understand however that some patients may not wish to disclose personal information for a variety of reasons, and that it is ok, it simply helps when this is possible.


22nd March 2017

We have received feedback recently from out Friends and Family Test. It suggested that we have an answering machine for our patients to leave a message if needing to cancel an appointment. We would like to remind patient that we do have an automated system that allows you to cancel an appointment without having to speak to a receptionist. In addition, we would like to add that you can also order your repeat medication using this service. 

Hospital Referrals

12th March 2017

Northern Lincolnshire & Goole Hospitals NHS Trust are asking for any patients who have been waiting for their first appointment with a hospital consultant to get in touch if they have been waiting since before October. Call 01472 256202 so we they check your referral has been received and tracked.

Health News from the BBC and the NHS

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